dh99's Privacy Policy

dh99 (hereinafter referred to as "we", "our", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. Ensuring the privacy and protection of your personal information is one of our primary responsibilities.

This privacy policy explains what types of information we collect, why we collect it, how we store and process it, and what rights you have over your information. This policy applies to the dh99 website, mobile version, and all related services.

For any questions related to contacting us or your information, you can reach our support team directly.

The following types of information may be collected during registration and use of the dh99 platform:

2.1 Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (when identity verification is required)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Transaction history — details of deposits and withdrawals
• Information associated with payment methods (bKash, Nagad, Rocket, Upay, or bank account)
• Wallet balance and bonus usage information

2.3 Technical & Usage Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Site access times, pages visited, and session duration
• Gaming activity, betting history, and game preferences
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Messages exchanged via customer service chat and email
• Information related to complaints, reviews, or feedback

dh99 uses your information only for specific and legitimate purposes. The main purposes of our data processing are described below:

3.1 Account Management & Service Delivery

Your information is used to complete your registration, keep your account active, ensure login security, and personalise your gaming experience.

3.2 Financial Transaction Processing

Financial information is processed to verify deposit and withdrawal requests, prevent fraudulent activity, and ensure financial security.

3.3 Identity & Age Verification

It is our responsibility to ensure that only those aged 21 or above may use the platform. For this reason, information necessary for identity and age verification is collected at the time of registration.

3.4 Platform Security & Improvement

Technical information is analysed to identify technical issues on the site, ensure cybersecurity, and improve the user experience.

3.5 Responsible Gaming Support

Your gaming data may be used to monitor playing behaviour, identify potentially risky situations, and provide assistance when needed.

3.6 Communication & Customer Service

Contact information is used to respond to your complaints, questions, or support requests, and to send important account-related notifications.

dh99 follows industry-standard security measures to protect your information. The key elements of our security framework are described below:

4.1 SSL Encryption

All data transmission on our platform is carried out using SSL (Secure Sockets Layer) encryption technology. As a result, your login details, financial information, and personal data are not at risk of being exposed to third parties.

4.2 Secure Servers & Data Centres

User data is stored on secure servers with multiple layers of protection in place to prevent unauthorised access. The system is kept secure through regular security audits and updates.

4.3 Data Retention Period

Necessary information is retained while your account remains active. Even after an account is closed or deactivated, some information may be kept for a specified period to fulfil applicable legal obligations. Once that period has passed, the information is securely deleted or anonymised.

dh99 does not sell or exchange your personal information for any commercial purpose. However, limited information may be shared with third parties in specific circumstances:

5.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information received for the defined purpose.

5.2 Legal Obligations

We may be required to provide necessary information to the relevant authorities in response to a lawful order from a competent authority or a legal obligation.

5.3 Fraud Prevention

We may participate in industry-level data sharing initiatives to prevent gaming and financial fraud, where only the minimum information necessary to detect misuse is exchanged.

The dh99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions and ensuring security. Disabling them will prevent the site from working properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages of the site are most used and how users navigate the site. This information is not personally identifiable and is used solely for overall improvement.

You can manage or disable cookies through your browser settings, however disabling certain essential cookies may cause issues with site functionality.

As a dh99 user, you have the following rights over your own information:

• Right to Access: You may request to know and receive the information we hold about you.
• Right to Rectification: You may request that any errors in your information be corrected.
• Right to Erasure: In certain circumstances (outside of legal obligations), you may request that your information be deleted.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured, commonly used format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will process your request appropriately.

dh99 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor. If a minor's information has been collected by mistake, it will be deleted as soon as we become aware of it, and the associated account will be closed.

If you have information suggesting that a minor's data is held by us, please contact us.

dh99 reserves the right to update this privacy policy at any time. In the case of significant changes, a notification will be sent to the registered email address or posted on the platform. Continued use of the platform after any changes will be considered as your agreement to the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, dh99's support team is always ready to help.

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We take your privacy-related requests seriously and are committed to responding in the shortest possible time.