dh99 Responsible Gaming — Your safety is our priority
Take action before entertainment becomes a problem — dh99 helps you build safe and healthy gaming habits.
Why is responsible gaming important?
Online casinos and betting platforms are primarily designed for entertainment. However, the experience is not enjoyable for everyone if proper limits are not followed. dh99 believes every player has the right to play in a safe environment — and ensuring that safety is our responsibility.
Keep these key points in mind before playing on our platform: gaming is purely a form of entertainment, not a source of income. Never go into debt or spend money needed for household essentials to place bets. Winnings are never guaranteed — be mentally prepared for losses as well.
Important: dh99 is only for those aged 21 and above. Opening an account or playing by minors is strictly prohibited.
Our Protection Tools
dh99 provides a range of practical tools you can use to keep your gaming habits in check.
Set Deposit Limits
You can set the maximum amount you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; increasing it is subject to a waiting period. This limit protects you from overspending.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, the system automatically stops new bets for that period. This is effective at breaking a chain of financial losses.
Session Time Limit
Set a limit on how many hours you play each day. When the set time is up, the platform will remind you and, if needed, end your session. Playing for long stretches at a time increases mental strain — take a break.
Cool-Off Period
If you feel you need a temporary break, use the cool-off feature — your account can be temporarily closed for anywhere from 24 hours to several weeks. During this time, logging in or placing bets will not be possible. It is an effective way to clear your head.
Self-Exclusion
If you feel gaming is getting out of control, choose the self-exclusion option. During this period your account will be completely inactive and no promotional communications will be sent. Contact our support team for assistance.
Minor Protection
Use browser-level parental control software on your device to prevent minors from accessing dh99 and any other gambling sites. Always keep your login credentials secure and do not share your account.
Warning Signs of a Problem
Take action quickly if you notice any of the following signs in yourself or someone you know:
Feeling the urge to bet more in order to recover lost money.
Hiding the extent of your gambling from family or friends.
Feeling uncomfortable, irritable, or anxious when you are unable to gamble.
Spending more time gambling while neglecting work, studies, or family responsibilities.
Going into debt or draining savings to place bets.
Repeatedly failing in attempts to stop gambling.
Turning to gambling as an escape from stress or depression.
Check Yourself
Ask yourself these questions — answer honestly:
Am I spending more time or money on gambling than I intended?
Is gambling affecting other areas of my daily life?
Am I gambling to relieve stress or depression rather than for entertainment?
Are my family or friends concerned about my gambling habits?
Have I lost more than I have won and still been unable to stop?
If two or more of your answers are "yes," please speak with our support team — we are ready to help.
Age Limit & Safe Gaming Guidelines
21+ Age Requirement
To open an account and play at dh99, you must be 21 years of age or older. Age is verified during registration and ID documents may be requested if needed. Playing underage is prohibited both legally and ethically.
Plan Your Budget
Set aside a fixed budget each month for entertainment and stay within that limit. Once the budget is used up, stop for the day. You can start with a minimum deposit of ৳300 — begin with a small amount.
Manage Your Time
Set a specific time limit before you start playing and stick to it. Judgment declines and the tendency to take greater risks increases during long sessions. Take regular breaks, drink water, and get up and walk around if needed.
Control Your Emotions
Never place bets while angry, frustrated, or under the influence of alcohol. Negative emotions impair decision-making. In such situations, leave the platform and clear your head.
Winnings Are Not Guaranteed
The outcome of every game is random. Winning is never guaranteed and no strategy or method ensures a permanent profit. Gaming is for entertainment — do not treat it as a way to earn money.
Think About Your Loved Ones
Your gaming habits affect your family and friends. If someone expresses concern about your gambling, listen to them carefully rather than dismissing it. Their concern may be a warning sign.
How to Use the Tools
Any protection tool can be activated from the dh99 account settings. After logging into your account, go to the "Responsible Gaming" or "Safety Settings" section and follow the steps below:
Access dh99 with your username and password.
Click the account icon and select the "Responsible Gaming" section.
Deposit limit, loss limit, session time, cool-off, or self-exclusion — activate whichever you need.
Confirm your changes — reducing a limit takes effect immediately, while increasing one is subject to a waiting period.
If you have any issues with the settings or need direct support, contact us via 24/7 live chat or at [email protected].
Reach Out for Help
Facing problem gambling is nothing to be ashamed of — it is a health issue for which support is available. If you or someone you know is in this situation, do not hesitate to seek help.
dh99's support team is with you 24 hours a day, 7 days a week — in Bengali and English. Reach us at:
24/7 Live Chat — for immediate assistance
Email: [email protected]
Remember: gambling addiction is a treatable condition. You are not alone — seek professional help. If you feel the situation is serious, activate self-exclusion and consult a mental health professional.
Our goal is not only to provide an entertainment service — we want every user to stay healthy and happy. Play responsibly, and whenever you feel it is time to stop — stop.
Frequently Asked Questions
Play responsibly,
enjoy a positive experience
Keep entertainment as entertainment — play safely with dh99. We are always here whenever you need help.